STORE POLICY
Customer Care Store Policy
Ordering: - Orders can be placed directly through our website 24/7. - An order confirmation will be sent to your email address immediately upon placing an order.
Payment:- We accept all major credit cards, PayPal, and other digital payment methods. - Full payment is required before orders are processed and shipped.
Shipping: - We offer standard and express shipping options; rates are calculated at checkout based on your location. - Orders are usually processed within 1-2 business days, with email notification upon shipment.
Returns & Exchanges: - Returns and exchanges are accepted within 30 days of delivery. - Items must be unworn, unwashed, with all original tags and packaging. - Due to hygiene standards, briefs that have been tried on must be done so over other underwear. - Customers are responsible for return shipping costs.
Refunds: - Eligible returns will be refunded to the original method of payment within 5-7 business days of receipt. - Shipping costs are non-refundable.
Privacy Policy: - We are committed to protecting your privacy. Personal information collected at checkout is used for order processing only and will not be shared with third parties.
Customer Service: - Our customer service team is available via email or phone during business hours to assist with any questions or concerns.
Product Availability: - All products are subject to availability. We'll inform you as soon as possible if the goods you have ordered are not available.
Modifications to Service and Prices:- Prices for our products are subject to change without notice. - We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
User Comments and Feedback: - We welcome your comments and feedback regarding our products and services. We reserve the right to use non-confidential information for marketing purposes. By placing an order at Kiwe Co., you are agreeing to our store policy. We thank you for your business and support!
Privacy & Safety
1. Introduction: Welcome to Kiwe Co. We are dedicated to safeguarding the privacy and security of our customers' information. This Privacy and Safety Policy outlines how we handle and protect the data collected through our online store.
2. Data Collection: When you place an order with Kiwe Co., we collect personal details such as your name, shipping/billing address, email address, and phone number, to ensure a seamless transaction and delivery process.
3. Use of Personal Information: Kiwe Co. uses your information to: - Process and fulfill your orders. - Communicate with you about your orders or inquiries. - Enhance your shopping experience. - Inform you about our products, services, and promotions, if opted-in.
4. Security Measures: Your personal information's safety is paramount. We employ robust security protocols such as SSL encryption and secure payment processing to prevent unauthorized access or disclosure.
5. Third-Party Sharing: Kiwe Co. will not sell or lease your information to third parties. We may partner with trusted service providers to help us operate our business, such as for shipping and payment processing, who are obliged to maintain the confidentiality of your information.
6. Children's Privacy: Kiwe Co. does not knowingly collect any personal information from children under the age of thirteen.
7. Email Communication: We may send you promotional or informational emails only if you have elected to receive them. You have the option to unsubscribe at any time.
8. Data Storage: Your personal data may be stored on secure servers provided by third-party hosting vendors with whom we have entered into a contractual agreement.
9. Policy Changes: Kiwe Co. reserves the right to modify this privacy policy. We will notify you of significant updates by updating the policy on our web store and, where appropriate, through email notification.
10. Contact Us: For any questions or concerns regarding this policy, please contact Kiwe Co. at our designated customer service channel.
Payment Methods
• Credit / Debit Cards
• Alipay
• PAYPAL
• Offline Payments